Job Description

Ultimate Staffing is seeking a corporate Customer Service Specialist for a fast growing Tech start-up in Irvine, CA! This position is open due to business growth and it is a Temp-To-Hire opportunity!

**We are ONLY seeking candidates who can start Full-Time IMMEDIATELY (we will NOT accept any applicants who require a 2-week notice).**

Location: Fully onsite in Irvine, CA 92618

Job Type: Temp-To-Hire (will transition to permanent employee after 4 months)

Schedule: FULL-TIME (8AM - 5PM), Mon-Fri

Scope of the Role:

The ideal candidate loves talking to people and proactively solving issues. You will be the main point of contact for customer communication via phone, email and online chat support. Additionally, you will be performing administrative duties such as data entry, scheduling, placing work orders, account management, and processing invoices.

Responsibilities:

• Communicate with customers via phone, email and online support chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Data entry into SalesForce CRM system
• Work with internal departments to meet customer's needs
• Attending workshops and meetings as required
• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
• Assist with special projects as needed

Qualifications:

• Bachelor's or Associate's degree preferred (NOT required)
• At least 1 year of professional or relevant Customer Service experience
• We WILL accept applications from recent graduates of a 4-year University!
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Intermediate proficiency in MS Office or Google Workspace

*** SEND RESUMES TO - ***

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Snapshot

• Employee Type:Full-Time
• Location:Irvine, CA
• Job Type:Customer Service
• Experience:1-2 years
• Education:2 Year Degree
• Date Posted:3/6/2024
• Contact: Andrew Yi (949) 943-1141
• Pay Range: $20.00 - $25.00 Hourly

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