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Customer Service/ Internal Sales Support

Date Posted: 2/11/2019

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Job Description

The role will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements

Update customers on new items.

Enter Sales Orders received via e-mail, fax or telephone.

Create sales order confirmations

Check Inventory before committing to order deliveries.

Quote customers on items.

Make Inventory Control aware of any special needs provide forecasting information whenever possible.

Follow-up with warehouse to make sure that their shipments are made on time.

Report on any questionable transactions, late payment, short payments, returns, and quality issues.

Sales updates on existing and new customer projects

Provide pricing/delivery dates for potential orders

Check with management prior to booking orders for new clients or clients who are behind on payments

Check availability and pricing terms to ensure that minimum margins are maintained

For open orders, confirm delivery dates to ensure that any promised delivery dates are met

Update computer records for all orders so system reflects actual inventory

For existing customers keep up to date on their orders/deliveries and A/R

For new customers introduce/ explain products and work to develop initial orders provide with needed materials such as samples or catalogs.

Follow-up within 5 days on any samples catalogues, quotes. Keep a written record.

Discuss with Management if customer needs to be seen by Outside Salesperson.

Send New Account Forms and Credit Paperwork.

Discuss with new customers conditions of payments on all new orders and explain that credit terms are to be determined for future orders.
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Job Snapshot

  • Employee Type:Full-Time
  • Location:Richmond Hill, NY
  • Job Type:Admin - Clerical
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:2/11/2019
  • Contact: Jessenia Cabasquini (201) 488-0999
  • Pay Range: $50,000.00 - $55,000.00 Annually
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Job Reference: JO-1810-41240