Job Description

• Answer calls from prospective patients who call looking for more information.
• Make outbound calls to potential patients who provided their contact information as a result of our advertising.
• Answer questions completely and accurately, with the ultimate goal of attaining contact information for follow up and/or registering the patient in the system.
• Provide excellent customer service by offering relevant information to callers considering treatment. Information to include, but not limited to: treatment benefits, ease of access, expertise of medical team, research studies and results, ease of registration/treatment process and concierge services.
• Work with Marketing Manager and Administration to proactively develop speaking points that address new questions and/or concerns that arise during conversations with potential patients.
• Execute accurate registration of patients by gathering information, assigning appropriate Medical Record Number and entering all relevant data into the system. .
• Follow up with leads via calls and email who initially request information but do not convert over the course of a period of time.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Snapshot

• Employee Type:Full-Time
• Location:San Diego, CA
• Job Type:Health Care
• Experience:None
• Education:None
• Date Posted:3/1/2024
• Contact: Morgan Kemnitz (858) 250-0212
• Pay Range: $26.00 - $30.00 Hourly

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