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Sales Support/Senior Customer Service Rep $50K-$60K

Date Posted: 2/26/2024

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Job Description

Job Duties/Description:

  • Handle a large volume of incoming calls, emails and web chat interactions from local contractors, builders, etc.
  • Identify and predict needs of customers and communicate solutions.
  • Serve as the go to for all questions, quotes, and order processing. This includes taking orders on the fly, organizing information, and completing all tasks in same call.
  • Provide details on warranty policies and process returns.
  • Clearly communicate products and services in terms the customer will understand, while taking into account regional and industry terminology.
  • Communicate with other departments and co-workers to maximize a consistent experience for the customer.
  • Negotiate pricing to secure business while balancing the long-term relationship of each customer.
  • Assist other departments during slow periods, including Marketing, Production and Human Resources.


  • 2+ years of sales support or customer service experience - manufacturing experience is highly preferred.
  • Effective verbal and written communication skills with the ability to adapt to regional and industry terms.
  • Proficient time management and prioritization skills.
  • Able to receive feedback from management and also work well as a team.

Additional Info:

  • Pay: $50K-$60K depending on experience level
  • Schedule: 8 AM-5 PM M-F November-April M-F, and 7 AM-5 PM May-October (busy season OT required 45 hours/wk)
  • Location: In office 100%
  • Type: Direct Hire

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

To apply please email your resume to

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Saint Louis Park, MN
  • Job Type:Admin - Clerical, Customer Service, General Business
  • Experience:1-2 years
  • Education:2 Year Degree
  • Date Posted:2/26/2024
  • Contact: Andrea Boushek (651) 461-5180
  • Pay Range: $50,000.00 - $60,000.00 Annually
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Job Reference: JN -012024-357004