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Call Center Trainer

Date Posted: 2/15/2024

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Job Description

Working Hours: Mon- Fri -Business Day between 9am-6:30pm based on client needs

Compensation: 25.00-27.00 hr. DOE

Location: Chanhassen MN in office

Employee Benefits: Comprehensive benefits package, including Health Insurance, Dental, Short- and Long-Term Disability Insurance, Life Insurance, Paid Time Off (PTO), 401K with company matching,

How to Apply: Please apply directly to this position including your resume updated with your most recent job history & contact information.

Recruiter: Kim G. 651-461-0183 or

Position Overview

As a Training and Development Specialist, your primary focus will be on delivering high-quality training and development programs for both new hires and current employees, ensuring their ongoing professional growth. Working closely with our Corporate Trainer, you'll play a crucial role in creating, refining, and implementing training materials in alignment with our organization's overarching training strategy.


· Execute training and onboarding sessions for new hires, as well as cross-training programs to enhance the skill sets of existing employees.

· Employ a variety of training methods and formats, such as group discussions, lectures, simulations, and multimedia presentations, to effectively deliver training content.

· Grasp the nuances of new and existing client products and technology platforms and translate this knowledge into comprehensive and engaging training programs.

· Conduct regular assessments of training needs through surveys, interviews, focus groups, and feedback from managers, instructors, and clients.

· Keep accurate records of training activities, attendance, test results, and retraining requirements to ensure compliance and ongoing improvement.

· Evaluate the effectiveness of training programs through comprehensive assessments, surveys, and feedback mechanisms.

· Stay up to date with the latest trends and best practices in training and development.

· Handle complaints and assist with quality assurance initiatives across the organization as required.


· Strong verbal and written communication skills, with a focus on technical writing when creating training materials.

· Proficiency in presenting training content in an engaging and impactful manner.

· Familiarity with a range of multimedia training platforms and methods, allowing for flexible and effective delivery.

· Capability to evaluate and research various training options and alternatives to ensure the most suitable methods are utilized.

· Strong design skills, enabling you to create and implement innovative and effective training programs.

· Expertise in Microsoft Office Suite and other relevant software, allowing for seamless creation and management of training materials.


Call center training, Customer service trainer, Training specialist, Onboarding specialist, Call center development, Learning and development (L&D), Training coordinator, Trainer specialist, Instructional designer, E-learning specialist, Soft skills trainer, Quality assurance trainer, Quality Metrics, Call Center Lead, Customer Service, Contact Center, Mentoring, Process Improvement, Outbound Calling, Inbound Calling, Compliance, Performance Management, Management Skills, Contact Center Lead, Leadership, Collaboration, Management Skills, Troubleshooting

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military
To apply please email your resume to

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Bloomington, MN
  • Job Type:
  • Experience:1-2 years
  • Education:High School
  • Date Posted:2/15/2024
  • Contact: Kim Gorczynski (651) 461-0183
  • Pay Range: $25.00 - $27.00 Hourly
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Job Reference: JN -022024-359102