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Level I IT Support/Help Desk - 9PM-6AM

Date Posted: 4/9/2019

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Job Description

We are seeking an entry-level, solution-oriented, Level I IT Support Rep who is passionate about providing technical support to customers and vendors! Must be able to work Monday - Friday 9PM-6AM. 

  • Provide efficient technical support to field technicians by executing work plans and resolving issue 
  • Answer routine questions regarding service installation, product features, outages and component-level problems
  • Document all onsite activities based on project scope including scheduling, confirmation of time and work performed, delays incurred, open issues and additional expenses
  • Follow up with customers and internal departments to confirm that issues have been resolved in a timely manner that is satisfactory to the customer
  • Utilize ticket tracking system to document results of problem resolution sessions
  • Individuals with A+ or Network+ certification are highly encouraged to apply 
  • 6 month Temp-to-hire
  • Starting pay: $17-19/hr 
  • Hours;  Monday - Friday 9PM-6AM

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements

-Degree in IT or other related technical field preferred but not required
-1-2 years of experience providing technical support to customers/vendors. -Individuals who are technically proficient with exceptional attention to detail also encouraged to apply- We are willing to train
- Individuals who have a A+ or Network+ certification are highly encouraged to apply
-Well developed communication and analytical skills
-Good problem-solving skills and focus on quality
-Serenity in challenging situations
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Job Snapshot

  • Employee Type:Full-Time
  • Location:Chanhassen, MN
  • Job Type:I.T.
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:4/9/2019
  • Contact: Teri Stein (651) 688-9888
  • Pay Range: $17.00 - $19.00 Hourly
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Job Reference: JO-1802-21034