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Residential CSR

Date Posted: 2/7/2024

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Job Description

Call Center team members are responsible for answering a high volume of incoming calls, emails, and chat inquiries regarding community association accounts. Time management, strong verbal and written communication skills, and a diligent work ethic are required.

Position Responsibilities:
• Answer incoming calls
• Complete and return calls
• Professional telephone etiquette
• Accurately complete call log notations
• Troubleshoot website issues
• Provide support and guidance to each caller
• Complete duties such as copying, mailing, scanning and filing
• Generate letters
• Run weekly/monthly reports as directed
• Process document uploads to document imaging management software
• Communicate with customers and staff via email, telephone, and face-to-face
• Defuse and deescalate irate customers
• Research required using available resources and knowledge
• Access, verify, and update customer information
• Problem solve and critical thinking
• Identify customers need (s) and resolve
• Payment research
• Strong active listening skills
Desired Skills:
• Bilingual (preferred but not required)
• Previous experience using online chat for customer service (preferred but not required)
• Closing/Title Experience (preferred but not required)
• Results driven
• Enthusiastic
• Strong customer service, communication and interpersonal skills
• Excellent organization skills
• Ability to work independently and as a member of a team
• Ability to meet stringent deadlines
• Ability to work with sensitive information and maintain confidentiality
Computer Skills:
• Proficient and working knowledge of Microsoft Office (Word, Excel, and Outlook)
• Experience in association software such as Caliber (preferred but not required)
Minimum Requirements:

2 - 3 years administrative or call center experience

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

To apply please email your resume to

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Job Snapshot

  • Employee Type:Temp-to-Hire
  • Location:Orlando, FL
  • Job Type:Customer Service
  • Experience:3-5 years
  • Education:None
  • Date Posted:2/7/2024
  • Contact: Britany Allen (407) 216-5433
  • Pay Range: $18.00 - $18.00 Hourly
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Job Reference: JN -102023-219631