-Responsible for acting as a liaison for customers and companies.
-Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.
-Resolve customer complaints via phone, email, mail, or social media.
-Use telephones to reach out to customers and verify account information.
-Greet customers warmly and ascertain problem or reason for calling.
-Cancel or upgrade accounts.
-Assist with placement of orders, refunds, or exchanges.
-Advise on company information.
-Take payment information and other pertinent information such as addresses and phone numbers.
-Place or cancel orders.
-Answer questions about warranties or terms of sale.
-Attempt to persuade customer to reconsider cancellation.
-Inform customer of deals and promotions.
-Sell products and services.
-Utilize computer technology to handle high call volumes.
-Work with customer service manager to ensure proper customer service is being delivered.
-Close out or open call records.
-Compile reports on overall customer satisfaction.
-Handle changes in policies or renewals.
EOE/M/F/Veteran/Disability/Sexual Orientation/Gender Identity
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Thank you for applying to the Customer Service Representative position. Your job application has been routed to the appropriate branch for consideration. Please make note of your Password, as you will need this if you are selected to move forward in the process. Your email address will most likely serve as your username.