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Medical Call Center Representative

Date Posted: 2/8/2019

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Job Description

Medical Call Center Representative is needed for a local Medical Call Center. This is a brand new opening and previous Medical Customer Service experience is needed with heavy scheduling and medical terminology.

Direct calls to other departments as needed.
Use sound judgment in handling calls, especially with upset patients.
Understanding of when to escalate calls to physicians/practice manager/triage nurse

Ability to handle confidential and sensitive information.
Ability to communicate effectively on the telephone.
Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.
Ability to handle a "call center" environment: work quickly and multi-task.
Ability to exercise good judgment to handle calls appropriately.
Ability to demonstrate good customer service. 

Epic experience is preferred.
Previous medical experience.
HS Diploma is required...bachelors preferred but not required!

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Requirements

EPIC preferred
Medical experience required
Previous customer service experience
Heavy scheduling experience is preferred
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Job Snapshot

  • Employee Type:Full-Time
  • Location:New Haven, CT
  • Job Type:Health Care
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:2/8/2019
  • Contact: Stacey Noto (203) 764-2803
  • Pay Range: $18.00 - $24.00 Hourly
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Job Reference: JO-1709-9529