Director of Store Operations
Location: Baltimore
Industry: Grocery / Specialty Retail
Salary Range: $100,000-$150,000 (commensurate with experience)
Company Overview
A long-standing, family-owned grocery organization with deep roots in the Baltimore community is seeking a seasoned operations leader to support its continued growth. Known for quality food, exceptional service, and a strong commitment to community, this organization operates two high-end neighborhood grocery locations and invests thoughtfully in leadership and operational excellence.
Position Overview
The Director of Store Operations will partner closely with ownership to provide strategic and operational leadership across two retail locations. This role oversees Store Managers and their salaried department leaders, with accountability for operational performance, financial results, merchandising standards, and team development.
This is an outstanding opportunity for a proven operations executive seeking stability, autonomy, and impact within a values-driven organization.
Key Responsibilities
Strategic Planning & Financial Performance
- Recommend and implement initiatives to improve store operations, sales, and profitability
- Lead budgeting, forecasting, and overall financial performance, including full P&L responsibility
- Establish and maintain standards for cost control, quality, shrink, safety, and compliance
- Drive results across safety, service, quality, and cost metrics
Sales & Merchandising
- Develop and execute merchandising strategies to support business growth
- Ensure consistent, high-level customer experiences across both locations
- Partner with leadership to enhance policies, practices, and performance standards
Process Improvement & Operations
- Identify opportunities to improve operational efficiency and customer satisfaction
- Monitor department and store performance, providing coaching and guidance as needed
- Lead continuous improvement initiatives across store operations
Employee Relations & Leadership
- Lead, mentor, and develop Store Managers and department leadership teams
- Foster a positive, communicative, and accountable work environment
- Partner on staffing, training, development, succession planning, and compliance
Problem Resolution & Compliance
- Effectively resolve operational, customer service, and employee-related issues
- Ensure compliance with legal, safety, and company policies
- Serve as a trusted resource for Store Managers and leadership decision-making
Qualifications & Requirements
- 10-15 years of progressive, multi-unit grocery or specialty retail leadership experience
- Demonstrated success leading high-end or premium retail environments
- Strong financial and business acumen, including P&L ownership, budgeting, and forecasting
- Proven ability to lead, coach, and retain high-performing teams
- Track record of success in merchandising, operations, and process improvement
- Excellent communication, problem-solving, and conflict-resolution skills
- Proficiency in Microsoft Office and general business systems
Compensation & Benefits
- Base salary range: $100,000-$150,000 depending on experience
- Comprehensive benefits package including:
- Medical, dental, and life insurance
- 401(k) with company match
- Paid time off (PTO)
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Employee discounts and referral incentives
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.