?? Now Hiring: Member Services Specialist (Onsite | Brentwood, TN | $20/hr) ??

Location: Brentwood, TN

Schedule: Monday-Friday, Day Shift

Start Date: Monday, November 10, 2025

Pay Rate: $20/hour

Shifts Available: 7:00 AM-4:00 PM | 8:00 AM-5:00 PM | 9:00 AM-6:00 PM | 10:00 AM-7:00 PM

Work Environment: Onsite, professional call center setting

?? About the Role

Are you passionate about helping others and delivering exceptional service? Join a fast-growing leader in the specialty drug benefit management space as a Member Services Specialist. In this role, you'll be the first point of contact for members, providing support and solutions in a dynamic, team-oriented call center environment.

?? What You'll Do

• Handle inbound and outbound calls from members with professionalism and empathy
• Provide accurate information about services and resolve member inquiries
• Follow established procedures to meet performance goals in quality, speed, and efficiency
• Collaborate with team members to ensure a seamless customer experience

? What We're Looking For

• Must have a minimum of an Associate's Degree
• Must have previous call center experience (healthcare or pharmaceutical preferred)
• Strong communication and problem-solving skills
• Ability to adapt in a fast-paced, evolving environment
• Dependable, detail-oriented, and committed to delivering high-quality service
• Comfortable working onsite in a structured, team-based setting

?? Why You'll Love It Here

• Be part of a mission-driven team making a real impact in healthcare
• Work in a supportive, collaborative environment
• Gain valuable experience in a growing industry
• Enjoy a consistent weekday schedule with no weekends!

?? Ready to Join Us?

If you're interested and available to start on Monday, November 10, apply now to schedule your interview. We're excited to meet you!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.