Manage customer communication with Strainoptics customers notifying them when their instruments are due for calibration and order management.
Address inquiries related to product information, order status, and technical support.
Manage Customer Care Agreements renewal calendars and coordinate with the sales team to get annual Agreements renewed.
Provide timely and professional assistance to customers via phone, email, and other communication channels.
Maintain accurate and organized records of customer interactions, feedback, and service-related activities.
Post-secondary education desired, but not required.
Previous experience providing exceptional customer service, preferably in a B2B business required.
Ability to manage multiple initiatives and customer interactions at the same time.
Be a self-starting, hardworking team player.
Basic computer skills using Microsoft Office applications is required.
Previous experience using CRM software, specifically Hubspot is desired.
Exceptional organizational and time management abilities, with a keen attention to detail.
Excellent communication and interpersonal skills, with the ability to collaborate effectively throughout the organization.
Location: 100% Onsite
Type: Direct Hire
All qualified applicants will receive consideration for employment without regard torace, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to firstname.lastname@example.org
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