Receive equipment parts orders via telephone or in-person interactions
Assist customers in accurately identifying the required part(s)
Ensure timely and efficient processing of orders
Communicate promptly with customers in case of any delays in receiving ordered parts
Manage desk-based tasks, including answering calls, referencing online catalogs for part lookup, and processing orders (95% of the role)
Dedicate 5% of the role to assisting with inventory-related tasks
Demonstrate a highly professional customer service attitude
Collaborate actively with customers to resolve problems and see through to appropriate solutions
Maintain a professional demeanor in terms of dress, speech, and behavior
Execute assigned tasks as directed by management
Adhere strictly to company policies and procedures
Follow all company safety rules, policies, and procedures
Essential basic mechanical aptitude; familiarity with component terminology is a plus
Preferably, a minimum of one year of parts ordering experience, with a preference for the heavy equipment industry; Service Tech experience is accepted
Demonstrated computer literacy
Basic knowledge and familiarity with construction equipment components and terminology related to mechanical, hydraulic, and electrical systems, as well as various major body components
Familiarity with parts reference sources such as manufacturer manuals, books, microfiche, internet, and the ability to effectively use these materials for accurate parts ordering
Ability to occasionally lift and/or carry parts weighing up to 75 lbs.
Pay Range: $24-28/hr. - Depending on experience
Schedule: Mon - Fri, 7am - 5pm (8-hour shift in that timeframe)
Type: Contract to hire
All qualified applicants will receive consideration for employment without regard torace, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to email@example.com
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