Do you have experience with dispatching, project coordination or service dispatching? If so, apply here!

Job Title: Junior Project Manager / Service Dispatcher

In this position you'll play a key role in managing our wide range of service activities - from small-scale projects and warranty administration to planned and on-demand maintenance. You'll act as the bridge between customers, vendors, Labor Partners (lighting techs and electricians), and our internal teams, ensuring projects are executed seamlessly and customer satisfaction remains top of mind.

Key Responsibilities

• Manage service work orders end-to-end, including set-up, tracking, material procurement, partner management, warranty processing, closeout, and invoicing.
• Oversee small projects using project management best practices, software tools, and systems to deliver on time and within scope.
• Provide outstanding customer service, maintaining strong and lasting client relationships.
• Schedule for service and warranty work, ensuring accountability for scope, budget, and timelines.
• Evaluate service quality, identify improvement areas, and share recommendations with stakeholders.
• Collaborate across Logistics, Procurement, Project Management, and Finance to ensure alignment and consistency.
• Develop and implement process improvements to enhance service delivery.
• Manage data entry and reporting through Oracle, Smartsheet, Salesforce, and customer portals.
• Serve as a subject matter expert in assigned areas to support ongoing service operations.

Qualifications

• Experience in service coordination, project management, or related customer-facing role.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication skills to build trust with customers, vendors, and team members.
• Ability to work effectively under pressure and manage emergency or time-sensitive tasks.
• Familiarity with systems such as Oracle, Smartsheet, Salesforce, or similar project management/ERP tools preferred.

Details:

• Hours: Monday-Friday 8am-5pm with some flexibility in office in Plymouth, MN
• Pay: $55K-$65K depending on years of experience
• Location: Plymouth, MN (must live in MN)
• Duration: Direct hire with full benefits

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.