Benefits Member Services Representative

Call Center / Contact Center

Location: Earth City, MO (On-site only)

Pay Rate: $20.00/hour

Schedule: Full-time, Monday-Friday

Choose from:

A) 9:00 AM to 6:00 PM

B) 10:00 AM to 7:00 PM

About the Role

Join a dynamic team supporting Member Healthcare Benefits! As a Benefits Member Services Representative, you'll handle inbound calls and messages related to prescription authorizations. You'll use advanced systems to research healthcare providers and secure insurance approvals-all while delivering empathetic, HIPAA-compliant service.

Key Responsibilities

• Respond to inbound calls and messages from members regarding prescription authorizations
• Verify caller identity and details in accordance with HIPAA guidelines
• Research insurance providers and obtain authorization to fulfill prescription orders
• Maintain accurate records and documentation
• Provide empathetic and professional communication throughout each interaction

Qualifications

• Associate degree or higher (Required and Verified)
• Previous call center experience
• Strong attention to detail and ability to multitask
• Solid understanding of HIPAA regulations
• Excellent listening and communication skills
• Experience with medical claims is a plus
• Bilingual fluency in English and one additional language is a plus
• Must be able to commute daily to Earth City, MO

Why Apply?

• Competitive hourly rate
• Opportunity to make a meaningful impact in healthcare services
• Supportive team environment
• Convenient work schedule
• Training starts in one week-don't wait!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.