Customer Support Specialist - Merchant Services

Location: Kingston, MA

Department: Merchant Services

Schedule: Monday-Friday, 8:00 AM - 4:30 PM (On-site only)

Pay Rate: $20.00/hour (Contract-to-Perm)

About the Role

As a Customer Support Specialist, you will be a key part of our Merchant Services team, helping new and existing clients manage and optimize their credit card processing systems. You'll work closely with clients ranging from retail shops to tech companies, providing direct support from setup to troubleshooting.

Key Responsibilities

• Onboard new merchant accounts post-sales handoff
• Set up credit card terminals, payment gateways, and software
• Troubleshoot hardware/software issues for merchant clients
• Review client statements and explain fees
• Perform basic math to audit and reconcile client accounts
• Document client interactions and maintain detailed records
• Support a variety of industries with diverse technical needs

What We're Looking For

• Strong computer skills (Microsoft Office required)
• Comfort with software systems and tech troubleshooting
• Excellent communication and customer service skills
• Ability to analyze and explain billing statements and fees
• Problem-solving mindset; ability to work independently
• Experience in banking, IT support, or bookkeeping is a strong plus

Please send resumes to Jamie Corriveau:

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.