Service & Spare Parts Manager - Direct Hire

Our client a leading manufacturer of advanced extraction systems for the botanical and cannabis industries, this company is known for its commitment to innovation, safety, and automation. With a focus on delivering high-performance capital equipment, they support clients across the globe with cutting-edge technology and exceptional service.

Service & Spare Parts Manager Description

The Service & Spare Parts Manager will oversee customer support and aftermarket sales for capital equipment. This role requires a technically inclined professional with strong communication skills and a customer-focused mindset. The ideal candidate will be hands-on, eager to learn the equipment, and capable of implementing strategies to grow service and spare parts revenue.

Service & Spare Parts Manage Responsibilities

• Serve as the primary contact for service inquiries and spare parts orders.
• Learn and understand the company's equipment to provide accurate troubleshooting support (training provided).
• Develop and execute strategies to increase service and spare parts sales.
• Coordinate with internal teams to ensure timely and effective customer support.
• Manage inventory and vendor relationships related to spare parts.
• Build and maintain strong customer relationships to ensure satisfaction and repeat business.

Service & Spare Parts Manage Requirement

• Experience in a Service & Spare Parts Manager role or similar position within the capital equipment industry.
• Technical aptitude and willingness to learn equipment functionality.
• Strong interpersonal and communication skills.
• Ability to work independently and manage multiple priorities.
• Experience in service operations, inventory management, or aftermarket sales is a plus.

Benefits

• Health, dental, vision, life insurance
• Short- and long-term disability coverage
• 100% employer-paid coverage for the employee
• 50% employer-paid coverage for spouse and up to three dependents
• 401(k) match program
• Paid holidays and paid time off (PTO)

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.