Position Overview

Ultimate Staffing Services is seeking an Account Specialist to join their client's dynamic team in California. This role is essential in providing exceptional customer service and support. The successful candidate will possess excellent communication skills to interact effectively with customers, team members, and other stakeholders. The position requires the completion of various tasks and reports as directed by the Business Division Head, utilizing both internal and external information. A keen ability to listen, respond appropriately, and address customer inquiries and concerns is crucial for success in this role.

Responsibilities

• Act as a liaison between customers and internal departments such as depot, engineering, quality control, and shipping to resolve escalations and expedite repairs.
• Direct daily operations to ensure accurate repair memo entry, reduce open RMAs, and foster strong relationships with coordinators for collaborative problem-solving.
• Serve as the primary point of contact between the company and customers, handling inquiries and providing high-quality service.
• Process work in accordance with relevant practices and standard operating procedures.
• Manage inbound and outbound RMA shipments and defective parts, verifying accuracy and completeness.
• Collaborate with team members to analyze production capacity, lead times, and resource availability to assess production plan feasibility.

Required Skills/Abilities

• Ability to interpret data, create reports, and provide business recommendations based on analysis.
• Effective communication skills for interacting with customers and team members, including active listening and clear information conveyance.
• Strong critical thinking skills to analyze situations and develop creative solutions.
• Excellent organizational skills and attention to detail.
• Proven ability to manage time effectively and meet deadlines.
• Ability to thrive in a high-paced and sometimes stressful environment.
• Proficiency in Microsoft Office Suite or similar software, with the ability to learn new software.

Education and Experience

The ideal candidate will have relevant experience and a demonstrated ability to perform the responsibilities of the role effectively.

Required Work Hours

Monday to Friday, standard business hours.

Benefits

Compensation is competitive, with a salary range from $50,000 to $55,000 per year, based on experience and qualifications.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.