Position Overview

Ultimate Staffing Services is actively seeking a dedicated Customer Service Representative to join their client's team in Colorado. This position focuses on supporting various billing and compliance-related initiatives, emphasizing A/R collections and customer reporting reconciliation. The role requires a commitment to providing exceptional customer service and ensuring the highest standards are maintained in all customer interactions.

Responsibilities

• Provide the highest level of customer service to all customers and partners, offering solutions to any relevant issues.
• Follow up with customers via phone and email on past due balances and other requests, proposing actions to resolve or escalate internally as appropriate.
• Reconcile payable and receivable balances, ensuring completeness and accuracy.
• Contribute to the month-end close process, preparing account reconciliations.
• Collaborate with internal teams to respond to and resolve customer inquiries.
• Prepare accurate invoices, issue and post bills, receipts, and invoices.
• Manage the status of accounts and balances, identifying issues and inconsistencies.
• Research and investigate account discrepancies, following up on all issues until resolution.
• Provide status updates to team and management as necessary.
• Perform all other duties as assigned.

Qualifications

• Commitment to customer service principles in all aspects of both internal and external communication.
• High attention to detail and accuracy in work.
• Excellent verbal and written communication skills.
• Disciplined, consistent, and persistent approach to all assigned tasks.
• Sound decision-making skills and judgment.
• Ability to escalate challenging assignments in an appropriate and timely manner.
• Self-motivated and able to motivate others to perform well in a fast-paced environment.
• Facilitates process improvement when opportunities arise.
• Dependable and professional demeanor.
• 1 - 3 years of relevant experience.
• Proficient in MS Office, with advanced knowledge and usage of Excel.
• Bachelor's degree or equivalent preferred; Accounting or Business background is a plus.

Required Work Hours

Monday to Friday, 1st shift.

Benefits

Competitive compensation with a salary range of $25 to $30 per hour, commensurate with experience.

Additional Details

This role offers the opportunity to work in a supportive environment where process improvement and professional growth are encouraged. The ideal candidate will bring a proactive attitude and a commitment to excellence in customer service.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.