Job Title: Customer Service Representative
Location: Dallas, TX (or applicable region)
Job Type: Full-Time
We are seeking a detail-oriented and customer-focused Customer Service Representative to support and enhance the order-to-cash process. This individual will act as a key liaison between customers, Sales, and Operations teams, ensuring smooth and accurate order handling while maintaining the highest standards of customer service. This is an individual contributor role that requires strong communication, problem-solving, and organizational skills.
Sales Order Management
Support timely and accurate sales order creation in SAP.
Ensure completeness and accuracy of customer order details.
Resolve discrepancies before submitting to the Outbound Specialist.
Create sales orders via digital platforms when needed.
Customer & Operations Communication
Proactively coordinate with customers and internal teams to ensure timely and efficient order delivery.
Address any delivery delays or disruptions with urgency and professionalism.
Customer Support & Order-to-Cash
Handle inquiries and complaints related to orders and invoices.
Provide excellent service throughout the order-to-cash process, ensuring compliance with all relevant policies and regulations.
Credit Control & Payment Follow-Up
Support credit control activities, including adherence to payment terms.
Address invoice issues and request credit releases when necessary due to credit holds or overdue invoices.
Customer Centricity: Ability to understand and anticipate customer needs to ensure satisfaction and loyalty.
System Proficiency: Proficient in Microsoft Office; experience with SAP (SD Module) or other ERP systems is a plus.
Technical Understanding: Familiarity with product applications relevant to the business line or industry.
Language: Fluent in English (spoken and written).
Supply Chain & Logistics: Basic understanding of outbound logistics, order fulfillment, and distribution.
Problem Solving: Able to resolve issues related to orders, discrepancies, and deliveries.
Time Management: Ability to prioritize and manage multiple tasks and shipments effectively.
Act with Purpose
Communicate clearly for shared understanding
Collaborate to achieve results
Keep customers and colleagues at the center of your focus
Care About Others
Show emotional intelligence
Embrace diverse perspectives
Build trust through empathy and authenticity
Deliver with Direction
Focus on what you can influence and act decisively
Adapt to change and anticipate what's next
Set and pursue ambitious goals with accountability
Grow with Passion
Seek feedback and apply it
Learn from challenges and successes
Take ownership of your career development
High school diploma or equivalent required
Minimum 1 year of experience in a similar customer service role
SAP experience strongly preferred
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.