Senior Claims Administrator (Personal Injury Law Firm)

Location: Pinellas County, FL

Type: Full-Time

Compensation: $70,000-$85,000 base + uncapped quarterly bonuses

About the Role

We're searching for an emotionally intelligent and experienced Senior Claims Administrator to join a high-performing personal injury team in Pinellas County. This isn't your average admin role - we're looking for someone who thrives in a fast-paced legal environment, can shoulder the weight of catastrophic loss cases with professionalism and empathy, and takes initiative in navigating complex pre-litigation matters from intake to settlement.

This role is pivotal in handling high-dollar value cases with compassion, clarity, and confidence. You'll be the essential bridge between clients, medical providers, insurance adjusters, and attorneys - ensuring that every case moves efficiently toward resolution while supporting clients through some of the most emotionally difficult moments of their lives.

Key Responsibilities

• Lead and manage the entire pre-litigation process, from intake through demand and settlement.
• Verify insurance coverage, including complex Medicare and third-party benefits.
• Coordinate and audit medical records and billing, ensuring accuracy and compliance with lienholders.
• Draft demand letters and manage communication with insurance adjusters and clients.
• Serve as a trusted point of contact for clients navigating trauma, injury, and recovery.
• Collaborate daily with attorneys to resolve issues quickly and effectively.
• Provide insight and support on catastrophic injury and wrongful death claims.

What You Bring

• 5+ years of personal injury claims management experience in a high-volume law firm.
• Deep understanding of automobile, motorcycle, and catastrophic injury cases.
• Familiarity with Medicare compliance, lien resolution, and medical terminology.
• Exceptional written and verbal communication skills, especially in client-facing scenarios.
• A natural ability to read between the lines, anticipate needs, and offer calm in moments of chaos.
• High emotional intelligence and grace under pressure - especially with vulnerable or grieving clients.
• Experience drafting comprehensive demands and handling six- and seven-figure settlements preferred.

Why This Firm

• Stellar reputation in the community with a people-first approach.
• Collaborative, professional team that values compassion as much as competence.
• Uncapped quarterly bonus potential based on closed cases - performance directly rewards results.
• Opportunity to make a real impact in clients' lives every single day.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.