Position Overview:

Ultimate Staffing Services is seeking a dedicated and proactive Customer Service Retention Representative to join their client's team in Rancho Bernardo, California. This role is a 6-month contract position, offering an opportunity to utilize customer service skills in a dynamic call center environment. The successful candidate will be responsible for addressing customer inquiries and managing escalations to ensure a high level of customer satisfaction and retention.

Responsibilities:

• Answer phones and emails to provide timely and effective customer service.
• Respond to customers' inquiries and resolve issues promptly.
• Manage escalations by addressing customer concerns and finding appropriate solutions.
• Develop and implement strategies to retain customers and improve customer loyalty.
• Leverage experience in a call center environment to enhance customer interactions.

Requirements:

• Previous customer service experience in a call center environment is preferred.
• Strong communication skills and the ability to handle escalations effectively.
• Proven ability to develop customer retention strategies.

Work Hours:

Monday to Friday, 7:30 AM - 4:00 PM

Benefits:

This position offers a competitive pay rate of $22 per hour.

Additional Details:

This is a 6-month contract position with a consistent pay rate of $22 per hour. The role is 100% onsite in Rancho Bernardo, California.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.