Call Center Representative (ONSITE) Woodland Hills
$23
ONSITE Monday - Friday
8:30am - 5:30pm

Job Summary:
The Call Center Representative is responsible for handling inbound and/or outbound customer calls in a professional, efficient, and courteous manner. This role involves providing information, resolving issues, processing orders, and offering support to ensure a positive customer experience.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries promptly and professionally
• Make outbound calls to follow up with customers, conduct surveys, or provide information as needed
• Resolve customer issues, complaints, or concerns with patience and efficiency
• Document all interactions and customer information accurately in the system
• Provide product or service information, assist with troubleshooting, and guide customers through solutions
• Follow call center scripts and protocols when handling different topics
• Escalate complex issues to supervisors or appropriate departments when necessary
• Meet individual and team performance goals, including call handling time, customer satisfaction, and quality standards
• Maintain a positive and empathetic attitude toward customers at all times
• Adhere to company policies, procedures, and confidentiality standards

Qualifications:

• High school diploma or equivalent (associate or bachelor's degree a plus)
• Previous customer service or call center experience preferred
• Strong verbal and written communication skills
• Basic computer and typing skills; experience with CRM software is a plus
• Ability to stay calm under pressure and handle difficult situations professionally
• Excellent listening, problem-solving, and interpersonal skills
• Flexibility to work various shifts, including evenings, weekends, or holidays if required

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.