Customer Support Specialist - Remote

Overview:

Seeking a tech-savvy, customer-focused professional to provide phone-based support for hearing devices and related connectivity products. This remote role involves assisting with consumer inquiries, technical issues, and ensuring a positive user experience.

Key Responsibilities:

• Manage approximately 20 customer calls daily
• Provide basic product support and troubleshooting
• Connect consumers with authorized service providers
• Accurately document interactions in multiple systems
• Promote products and services professionally
• Report customer trends and feedback to leadership
• Assist with additional tasks as assigned

Requirements:

• High school diploma or GED
• Strong verbal and written communication skills
• Tech-savvy; experience with Bluetooth and mobile devices a plus
• 1-2 years of customer service experience preferred
• Patient, helpful, and able to work independently or in a team
• Proficient in Microsoft Word, Excel, and Outlook

Details:

• Pay: $19.50-22/hour
• Schedule: MUST BE Available: M-F, 10:30 AM-7:00 PM CST (Training: M-F, 8:30 AM-5:00 PM)
• Location: Remote (Minnesota Residents ONLY!)

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.