Position Overview

Ultimate Staffing Services is seeking a dedicated Customer Service Representative to join their client's team in California. The ideal candidate will provide exceptional customer support, ensuring customer satisfaction and efficient service delivery.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints and issues with a positive attitude.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to enhance the customer service experience.
• Ensure customer interactions align with company standards and policies.
• Provide feedback to management on customer interactions to improve service processes.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience is preferred.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work in a fast-paced environment.

Required Work Hours

Monday through Friday, first shift.

Benefits

• Competitive salary with a pay range of $20 to $21 per hour.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for career advancement and professional development.

Additional Details

The position offers a supportive work environment and opportunities to make a positive impact on customer experiences.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.