Summary:

Provide administrative and client support in a fast-paced counseling environment. Responsible for managing appointment scheduling, client communication, event coordination, and general office operations to ensure a seamless experience for clients and staff.

Key Responsibilities:

• Schedule and confirm client appointments via phone, email, and Zoom.
• Greet clients upon arrival and ensure files and materials are prepared for new and returning appointments.
• Answer incoming inquiries regarding services, scheduling, speaking engagements, and intellectual property.
• Register participants for events, and manage logistics related to client-facing materials.
• Act as a liaison between clients and a team of 18 counselors, communicating needs, concerns, and scheduling changes.
• Collaborate with the Accounts Manager on billing, scholarship applications, and discount programs.
• Manage inventory, order office supplies, and support bookstore operations.
• Provide administrative assistance to leadership, including the Clinical Director, Owner, and Administrator.
• Assist with website content updates, basic IT support, and the creation of PowerPoint presentations for staff.
• Support podcast production and remain knowledgeable about company books and materials to assist clients effectively.

Qualifications:

• Bachelor's Degree preferred.
• Prior administrative experience required; experience in a counseling or clinical setting is a plus.
• Proficient in Microsoft Office 365 (Word, Excel, PowerPoint).
• Strong phone etiquette with compassionate and professional communication skills.
• Ability to work collaboratively with clients, therapists, and internal teams.
• Passionate about supporting mental health and committed to client care and confidentiality.

Additional Info:

• Pay range: $23-25/hr
• Schedule: M-F 8:30am to 4:30pm
• Location: In Office, Edina
• Benefits/Perks: Great longevity / tenure. Room for growth! Goal is to move this person into an Executive Administrator position (current EA plans to retire in 3 years). Heart for the people, feel good industry / job.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.