Position Overview

Ultimate Staffing Services is seeking a dedicated and detail-oriented Customer Service Representative to join a client's dynamic team in California. This role requires strong order entry skills and a commitment to providing exceptional customer service. The successful candidate will be responsible for accurately processing customer orders, resolving inquiries, and maintaining clear communication with customers and internal teams.

Responsibilities

• Order Entry: Accurately enter customer orders into the system, ensuring all information is correct and complete.
• Customer Service: Address customer inquiries and resolve issues, providing excellent service both on the phone and through email.
• Order Management: Track order progress, ensure timely shipment, and handle order changes or cancellations.
• Inventory Management: Verify product availability and assist with inventory checks.
• Communication: Maintain clear communication with customers, internal teams, and suppliers.
• Problem-Solving: Identify and resolve customer issues, ensuring customer satisfaction.
• Data Entry and Accuracy: Maintain accurate records and ensure all data entered is precise and up-to-date.
• Collaboration: Work effectively with sales, shipping, and other departments to ensure smooth order processing.

Required Skills

• Order Entry Proficiency: Strong skills in using order entry software and systems.
• Customer Service: Excellent communication, listening, and interpersonal skills.
• Problem-Solving: Ability to identify and resolve customer issues effectively.
• Data Entry Accuracy: Strong attention to detail and accuracy in data entry.
• Computer Skills: Proficient in using computer systems and software, including MS Office.
• Communication: Strong written and verbal communication skills.
• Prioritization and Time Management: Ability to manage multiple tasks and prioritize workload.

Qualifications

• Experience: 1-3 years of experience in customer service and/or order entry.
• Education: High school diploma or equivalent.
• Other: May require proficiency in specific software or systems depending on the company.

Required Work Hours

Monday - Friday, First Shift

Benefits

Competitive pay range of $20 - $24 per hour, commensurate with experience.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.