Position Overview

Customer Service Representative

Full Time onsite in Rancho Bernardo

Mon - Fri 7:30am - 4:30pm

$22/hr

Temporary to permanent opportunity, company recognized for promotion from within. We want employees who want to grow!

Ultimate Staffing Services is actively seeking a dedicated and friendly Customer Service Specialist to support existing customers with product questions. This role is essential for maintaining excellent customer satisfaction and providing support for product-related inquiries and issues.

Responsibilities

• Support customers with product-related questions and issues.
• Answer incoming calls and emails from existing customers.
• Perform data entry of interactions with customers to maintain accurate records.
• Report any consistent product issues and feedback to the relevant departments.
• Reach out to customers to provide support on various features and ensure they have a positive experience.
• Use chat and instant messaging tools to assist customers when needed.

Qualifications

• Education requirement is a High School Diploma or equivalent.
• Customer Service experience
• 1+ year over the phone CSR experience
• Strong communication skills, both written and verbal
• Intermediate technical skills, ability to navigate a CRM program

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.