Position Overview

Ultimate Staffing Services is thrilled to present an opportunity for a Bilingual Customer Care Specialist in Las Vegas, Nevada. The specialist will join a dynamic team at a renowned financial company that has been recognized as a Most Loved Workplace®. Our client is dedicated to providing innovative financial solutions to consumers and service providers across various industries. This is a full-time position with the flexibility to work varied schedules, including potential nights and weekends, in a call center environment.

Responsibilities

• Respond promptly to customer inquiries through inbound calls, assisting new and existing customers with their accounts.
• Troubleshoot issues and provide appropriate options for resolution, ensuring customers are treated with care.
• Handle calls professionally, following scripts to manage a variety of situations.
• Follow up with customers and retail partners as needed, managing escalated calls with courtesy and professionalism.
• Maintain customer records to ensure accuracy and updated information.
• Provide feedback on customer interactions to help improve the overall customer service process.

Qualifications

• Minimum of 6 months experience in a call center or 1 year of customer service experience; B2B and B2C experience is a bonus.
• Collections experience is a plus.
• Strong typing and computer skills, with the ability to multitask.
• High level of attention to detail and ability to handle high call volumes.
• Education requirement is a High School Diploma or Equivalent.

Required Work Hours

Monday through Sunday, with varied schedules to accommodate business needs.

Benefits

• Join a company recognized as a Most Loved Workplace and featured on the 2022 Inc. 5000 list.
• Collaborative and mission-driven environment.
• State-of-the-art customer care contact center.
• Competitive pay and stock options.
• 12 days of PTO in the first year with increases thereafter, plus Holiday Pay.
• Comprehensive Health Insurance options, including Medical, Dental, Vision, Life, EAP, FSA, Maternity Leave, and newly added HSA and Pet Insurance.
• 401K Plan with Matching.
• Casual Dress and other fun team events and Spirit Days.
• Open door policy and open office floor plan.

Additional Details

The salary for this position is $20.00 per hour.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.