Position Title: Customer Care Representative

Position Summary:

We are currently seeking a driven and dependable Customer Care Representative to join our team in Las Vegas, Nevada. This role involves managing incoming calls from both customers and retail partners, providing assistance with a variety of inquiries including payments, product usage, and general support. The position is hourly and requires flexibility, including the potential for evening and weekend shifts.

Primary Responsibilities:

• Respond to inbound calls, offering support to new and existing customers regarding their accounts
• Assist customers in troubleshooting issues and guide them through appropriate solutions
• Deliver responsive, courteous, and thorough customer service in every interaction
• Utilize provided scripts to navigate a wide range of customer scenarios
• Conduct follow-ups with customers and business partners as needed
• Handle escalated concerns with professionalism and patience
• Perform additional duties as assigned by leadership

Qualifications:

• Minimum of 6 months of experience in a call center or at least 1 year in a customer service role (experience with both business and consumer clients is a plus)
• Previous collections experience is a bonus
• Proficient typing and general computer skills
• Strong multitasking abilities
• Keen attention to detail
• Comfortable working in a high-volume call environment (90-120 calls daily)

Job Details:

• Compensation: $17/hour for non-bilingual candidates; $20/hour for bilingual candidates
• Schedule: Flexible shifts between 4:00 AM and 9:00 PM, including weekends
• Location: 100% onsite role based in Las Vegas, NV

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.