Position Overview

Ultimate Staffing Services is seeking a dedicated and enthusiastic Customer Care Specialist to join the team at a top client in Las Vegas, Nevada. They are a renowned financial technology company recognized for innovative and customer-friendly solutions. This full-time position is based in a call center environment and requires a flexible schedule, including potential nights and weekends. The ideal candidate will be passionate about providing exceptional customer service and possess a proactive approach to resolving inquiries and issues.

Responsibilities

• Answer inbound calls and assist new and existing customers with their accounts.
• Troubleshoot issues with customers and provide appropriate resolution options.
• Ensure that customers are treated with care, and calls are handled promptly, professionally, and thoroughly.
• Follow scripts to manage a variety of customer situations.
• Follow up with customers and retail partners as needed.
• Manage escalated calls with courtesy and professionalism.
• Perform other duties as assigned to support the customer care team.

Qualifications

• Minimum 6 months of experience in a call center or 1 year of customer service experience (both B2B and B2C experience is a bonus).
• Collections experience is a plus.
• Strong typing and computer skills.
• Ability to multitask and maintain a high level of attention to detail.
• Capable of handling high call volumes efficiently.
• Education requirement is a High School Diploma or GED.

Required Work Hours

The position requires flexibility, with work hours from Monday to Sunday, accommodating different shifts as needed.

Benefits

• Competitive pay and stock options, 401K Plan with Matching.
• 12 days of PTO in the first year, with increases thereafter, plus Holiday Pay.
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, and Maternity Leave.
• HSA and Pet Insurance available.

Additional Details

The pay for this position is $17.00 per hour.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.