Job Title: Sales Operations Coordinator / Order Management Specialist
Job Description:
We are seeking a detail-oriented and customer-focused Sales Operations Coordinator to support the order processing and sales support functions in a contract manufacturing environment. This role involves managing customer orders from quote to fulfillment while ensuring accuracy, compliance, and excellent service throughout the process.
Key Responsibilities:
Process and enter customer orders, including generation of quotes, in alignment with manufacturing availability and company policies.
Review and manage customer order backlog, addressing credit holds, down payment requirements, and resolving any discrepancies in purchase orders.
Act as a key point of contact for customers via phone, email, and fax, ensuring timely and professional communication.
Monitor and support the closure of opportunities in Salesforce, ensuring alignment between sales data and order processing.
Ensure sales opportunities are properly linked to orders, including processing of commission splits and required approvals.
Collaborate closely with Regional Sales Managers, independent representatives, and internal departments to facilitate order accuracy and resolution of issues.
Maintain a high level of product knowledge, including features and functions, to support accurate order entry and customer interactions.
Attend backlog review and system kick-off meetings as required.
Adhere to internal controls and approval processes related to order discounts, demo orders, returns, exchanges, and cancellations.
Achieve and maintain an order entry accuracy rate of 95% or higher.
Process and respond to sales quote requests within the same business day.
Drive consumable product sales to meet assigned targets.
Support cross-functional teams with administrative and operational tasks as needed.
Qualifications:
Strong attention to detail and organizational skills.
Excellent communication and interpersonal skills.
Proficiency in order management systems and CRM tools (Salesforce experience preferred).
Ability to work collaboratively in a fast-paced environment.
Prior experience in a manufacturing or technical product sales environment is highly desirable.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.