Job Title: Bilingual French Customer Support Specialist (Hybrid)

Location: Torrance, CA - Hybrid (3 days remote, 2 days in-office)
Job Type: Full-Time
Pay: Starting at $20/hour
Schedule: Monday to Friday, shift between 6:00 AM - 5:00 PM (exact hours may vary: 6 AM-3 PM, 7 AM-4 PM, or 8 AM-5 PM, depending on business needs)

About the Role:
We are seeking a detail-oriented and tech-savvy Bilingual French Customer Support Specialist to join our team in Torrance, CA. In this role, you'll assist customers by troubleshooting hardware and software issues and processing warranty replacements efficiently and professionally.

Key Responsibilities:

• Provide customer support in both French and English via phone, email, and chat.
• Diagnose and troubleshoot machine issues using provided tools and procedures.
• Process warranty claims and coordinate replacement logistics.
• Maintain accurate case records and escalate issues when necessary.
• Collaborate with internal teams to resolve complex technical problems.

Requirements:

• Fluency in both French and English (spoken and written) is required.
• Prior experience in customer service, technical support, or warranty processing is preferred.
• Strong problem-solving and communication skills.
• Comfortable working in a hybrid environment (3 days remote, 2 days in-office in Torrance).
• Ability to multitask and manage time effectively in a fast-paced setting.
• Availability to work between 6 AM and 5 PM depending on assigned shift.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.