Now Hiring a Customer Sales Experience Specialist!

Location: Irvine, CA

Pay Rate: $36-$37 per hour

Schedule: Mon-Fri (8am-5pm) - On Site

Duration: Temporary for 6 months+

Job Responsibilities:

• Assist managing satisfaction data (data analytics) to drive improvement of the customer experience as measured by KUS internal measurements and in the JDP SSI/CSI survey.
• Support the design, development and implementation, reporting, and communication of structured dealer evaluation program and other programs and projects designed to improve the overall customer experience.
• Support other Sales & Service Operations activities, programs, and initiatives, as well as miscellaneous projects and assignments, as determined and directed by management.

Overall Related Experience:

• 5+ years strong analytical focus/experience in a customer experience field, advanced proficiency with statistics and data analysis.
• Prefer candidates with automotive manufacturer sales experience with an understanding of the relationship between manufacturer and dealer.

Directly Related Experience:

• Must understand the relationship between manufacturer and dealer from both a sales and service perspective.

Skill Requirements:

• Understanding of business process flows and ability to understand process failure points, ability to document and articulate changes to business processes.
• Accomplished PC skills including Microsoft Excel and PowerPoint.
• Advanced skills in Excel including pivot tables, indexing and collating data from multiple data sources.
• Strong understanding of how to use large amounts of tabular data.
• Strong analytical skills and prefer experience using mTab, PowerBI and/or other data analysis tools. Good understanding of statistical concepts and practices.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.