Job Description

Location: Irvine

Pay: $20/hr

Hours: M-F 8-5

Job Summary:

The Customer Service Representative I is responsible for addressing resident and company service requests both over the phone and in person. Under supervision, this role involves gathering relevant information, assessing priority and type of service needed, and entering data into the computer system. The representative will schedule residential work to ensure resident satisfaction and participate in all customer service-related activities.

Key Responsibilities:

• Answer a high volume of phone calls and in-person requests for service, gathering necessary information.
• Determine priority and type of service needed, scheduling work to meet resident expectations.
• Enter data into the computer system accurately and efficiently.
• Prepare appliance replacement cost estimates and contracts, and conduct miscellaneous supply sales.
• Provide status updates on service requests to residents as needed.
• Forward appliances under warranty to GE as required and update contact information in the system.
• Maintain regular attendance and work effectively on-site within the community.
• Foster a positive work environment by collaborating with colleagues and treating all individuals with respect.

Non-Essential Functions:

• Participate in cross-training for other roles within the Resident Services Department.

Equipment Operated:

• Computer, printer, copier, fax machine, and multi-line telephone with headset.

Work Environment: The position is performed in a climate-controlled indoor office, with occasional outdoor exposure.

Desirable Qualifications:

• High school diploma or equivalent experience in customer service, particularly with significant phone interaction.
• Knowledge of safety precautions and occupational hazards related to the role.
• Proficiency in computer usage and relevant software programs.
• Familiarity with modern office equipment and procedures.
• Strong ability to respond to a wide variety of public inquiries both over the phone and in person.
• Quick and accurate decision-making skills.
• Capacity to plan and schedule work using computer data.
• Ability to understand and apply the operations, rules, and regulations related to the position.
• Strong interpersonal skills, including the ability to handle public relations challenges tactfully and courteously.
• Ability to maintain composure and positivity in challenging situations, especially when working with senior citizens.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Snapshot

• Employee Type:Full-Time
• Location:Irvine, CA
• Job Type:Admin - Clerical
• Experience:None
• Education:None
• Date Posted:10/17/2024
• Contact: Seamus McDonald (949) 943-1174
• Pay Range: $0.00 - $0.00 Hourly

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