Job Description

Responsibilities:
 

• Handle inbound and outbound customer calls with professionalism and empathy.
• Provide accurate information and timely resolution of customer inquiries.
• Assist customers in navigating our products/services and troubleshooting any issues they may encounter.
• Maintain a high level of product knowledge to effectively address customer concerns.
• Document all interactions accurately and comprehensively in our CRM system.
• Collaborate with cross-functional teams to ensure customer satisfaction.

Qualifications:
 

• High school diploma or equivalent; college degree preferred.
• Proven experience in a call center or customer service role.
• Exceptional communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in using CRM software and other relevant tools.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits:
 

• Competitive hourly rate of $17.
• Comprehensive health, dental, and vision insurance options.
• Retirement savings plan with employer matching.
• Paid time off and holiday pay.
• Opportunities for career advancement and professional development.

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to jhodson@ultimatestaffing.com

Job Snapshot

• Employee Type:Full-Time
• Location:Hunt Valley, MD
• Job Type:Customer Service
• Experience:Not Specified
• Education:Not Specified
• Date Posted:9/20/2023
• Contact: Jordan Hodson (410) 308-0954
• Pay Range: $17.00 - $17.00 Annually

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