Job Description

• Troubleshooting system user issues;
• Escalating where needed and managing escalation tickets;
• Conducts all activities to advise users on Workday and other HR system queries
• Carries out testing of HR systems changes, maintaining test logs and project documentation
• Audit business process and completeness of tasks to highlight any system issues
• Act as the SME on HR system processes and data flows; support activities to assist with the transition and deployment of new systems into BAU
• Work closely with the business for all Workday release items and Continuous Improvement to understand requirements, solution design and support the communications and training of changes
• Manage the resolution of defects of system issues escalating internally or externally as required
• Design and deliver training to other HR users on HR applications and systems, and provide day to day HR end-user support;
• Improve data accuracy, recognizing data problems or inconsistencies and identify solutions to correct discrepancies
• Lead on all US HR Reporting and Compliance requirements;
• Assist with bi-annual Workday releases through researching Workday community, testing new functionality
• Supervise Data Coordinator by providing strong guidance, coaching, and mentoring on reporting and data.

Key requirements (Communication/skills/experience)

Essential

• Experience with cloud based SaaS systems, particularly Workday
• Strong skills in data analysis, attention to detail and accuracy;
• IT literate, advance knowledge of MS Excel including pivot tables, vlookup and macros;
• Working knowledge of MS Outlook, MS Word, MS PowerPoint and MS Visio
• Strong written and oral communication skills with the ability to listen, clarify and share information easily.

Desirable

• Previous experience in a HR role and knowledge of HR processes
• Previous experience of using cloud business systems
• Experience implementing cloud HR systems
• Experience of working in professional services sector

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Snapshot

• Employee Type:Full-Time
• Location:Raleigh, NC
• Job Type:Human Resources, I.T.
• Experience:3-5 years
• Education:4 Year Degree
• Date Posted:9/5/2024
• Contact: Melanie Stiles (984) 304-6001
• Pay Range: $90,000.00 - $100,000.00 Annually

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