Job Description

Customer Experience Specialist in Pasadena, CA (Fully Onsite)
this is 100% onsite - NO remote or hybrid offered
$24

As the Specialist, you will act as the primary consumer contact to guide a consumer through the loan origination process.

Responsibilites:
* Operate in a Call Center environment
* Answer high-volume, inbound calls or texts from current customers in a timely manner
* Perform routine data entry and validation tasks
* Handle routine calls, emails and/or chat responses
* Interact with multiple departments to expedite processing and/or issue resolution
* Perform other related duties as required and assigned
* Demonstrate behaviors which are aligned with the organizations culture and values

Qualifications:
* Mortgage and/or financial services call center experience is a plus
* Bilingual Spanish is a plus
* Capable communicator, written and oral
* Strong negotiation skills with ability to effectively resolve problems
* Proficiency with computer applications (Microsoft, Google, etc.)

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Snapshot

• Employee Type:Full-Time
• Location:Pasadena, CA
• Job Type:Admin - Clerical, Finance
• Experience:None
• Education:None
• Date Posted:8/29/2024
• Contact: Xiomara Medrano (818) 835-8424
• Pay Range: $24.00 - $24.00 Hourly

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