Job Description

GENERAL DUTIES
Private medical practice is seeking a strong receptionist!
duties include:

Answer all incoming phone calls and route to appropriate department.

Schedule all patient appointments, requesting and/or verifying insurance and demographic information on file is accurate and current and updating our records when changes occur.

Assist in obtaining authorizations for office visits when necessary.

Print and mail New Patient Packet's to new patients prior to first visit, if possible, requesting them to complete packet and bring in upon appointment along with a current list of medications and dosages they are currently taking.

Obtain New Patient Packet from new patients upon check-in verifying accuracy and entering into computer, along with providing/obtaining any other forms needed.  Verify accuracy of demographic and insurance information on all Established patients, obtaining updated forms from established patients upon check-in and enter into computer system, upon receiving.
 Obtain copies of insurance cards, patient photo, and any other info needed as established on the EHR Documentation by Department Policy, and enter into patient records.

Prior to patient appointment, call insurance company to verify insurance info on file is current, verifying copayments.

 Confirm all patient appointments two business days prior to appointment date.

Prepare all Patient Packets prior to visit and upon check-in.

Compile patient superbill, exam notes, and patient packet forms into Patient Pocket and place in Chart-Up Holder for Back Office Techs to begin work-up.

 Provide new patients, and any established patients not in since April 14, 2003, with the Company's Notice of Privacy Practices brochure.

Prepare Optical Only patients for optical department by entering demographic information, scheduling optical only appointment, and printing Optical Only Packet out for those patients to complete, then scanning into system and referring them to optical for assistance with optical services.

Verify established patients have completed all EHR forms that have been established since patient's last visit and scan into system.

 Contact all No-Show patients towards the end of that business day to reschedule missed appointment, documenting all no-shows in computerized scheduler.

Notify doctors and back office staff immediately of all patient cancellations for the day, updating daily schedules at all stations.

Check in and out with Company answering service in AM, PM, and before and after any mid-day closures.

Retrieve any voice messages from answering machine and answering service throughout the day.

Properly document all verbal patient encounters into EHR upon occurrence, following established Company policy as stated in the EHR Documentation by Department Policy.  Maintain the Insurance Authorization File, scheduling patients in a timely manner upon receiving proper authorization.

 Coordinate patient care with any other staff members, such as assisting with scheduling of follow-up visits, in-office surgical procedures, or procuring further authorizations for future services.

 Confirm all upcoming appointments via computer, updating schedule accordingly.

Provide patients with their Clinical Summary of their visit upon check-out.

Maintain neat and orderly work area and reception area.
 Maintain sufficient inventory of all front office supplies, notifying Lead Receptionist of any stock needed on next supply order.
 Distribute incoming mail to appropriate departments.

Distribute all invoices received to Practice Administrator mailbox.

Arrange the scheduling of all office equipment maintenance upon receiving approval from Practice Administrator or Medical Director.

Comply with all HIPAA, PHI, and Company guidelines,
To apply please email your resume to bmura@ultimatestaffing.com