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Customer Service Representative

Date Posted: 5/25/2023

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Job Description

A well-established print company seeks a Customer Service Representative to join their Tacoma team. The successful candidate enjoys working in a print environment while building client relationships. The Customer Service Representative will coordinate with clients to create clear order instructions for production associates to process and print to create the desired.

  • Location: Seattle, WA
  • Monday - Friday / 8am - 5pm 
  • Pay: $21 - $24 - DOE 
  • Paid Weekly! 

Customer Service Representative Duties and Responsibilities include:
  • Greet clients in a friendly manner as they enter the facility.
  • Process in-person, phone, email, electronic, and hard copy work orders.
  • Make suggestions regarding paper, binding, and other finishing options to meet customer needs and sell add-ons and new services/merchandise to clients.
  • Assist with quoting and billing Print Projects using MFG software.
  • Assist clients in proof review & approval
  • Inform customers of unit prices, shipping/delivery dates, delays, etc. -- Following up with clients to keep them Informed of the status of their project.
  • Maintain Office Supplies and Packaging Inventory
  • Participate in training modules to update customer service skills, technical skills, and print knowledge.

Customer Service Representative Skills and Qualifications:
  • Ability to communicate effectively with clients and team members.
  • Thorough knowledge of materials and equipment utilized in the duplicating/printing process paired with the ability to effectively promote the products and services of the company.
  • Knowledge of the printing industry - specifically AEC, bindery, and finishing is a plus.
  • Ability to quickly learn new software and procedures.
  • Time management skills in a fast-paced on-demand environment and able to multi-task while maintaining quality and accuracy.
  • Excellent customer service skills.
  • Attention to detail, with an eye for color, and a positive attitude.

If this sounds like a good opportunity and you would like to be considered for this role, apply today:

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Tacoma, WA
  • Job Type:Customer Service, General Labor, Manufacturing
  • Experience:1-2 years
  • Education:High School
  • Date Posted:5/25/2023
  • Contact: Chris Kelly (206) 207-0707
  • Pay Range: $21.00 - $24.00 Hourly
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Job Reference: JO-2305-204873