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Bilingual Client Service Specialist - New Braunfels! $19.23/hr+

Date Posted: 6/7/2023

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Job Description

Our client in New Braunfels is looking to hire a bilingual Client Service Specialist! This position is fully on-site. 

Monday-Friday, 8:00am-5:00pm

Pay: $19.23/hr+

As the Client Service Specialist, you will be tasked with working with members of the Account Management team to ensure team is equipped to consult and support clients on their employee benefits programs. 

Job Responsibilities

Field and manage client, employee, and carrier inquiries
Manage and process COBRA offerings and participants
Review incoming paperwork from clients and team members, as well as outgoing paperwork to carriers
Support the RFP (Request for Proposal) process by preparing RFP templates, collecting data, summarizing results, and completing quality review upon request
Manage renewal administration for client, including preparing presentations, benefit guides, and enrollment meeting materials as required
Review benefit summaries and SBCs (Summary of Benefits & Coverage) for accuracy
Achieve and sustain client satisfaction on assigned accounts by managing client expectations according to our services agreement
Handle ongoing client maintenance projects as determined by account team
Conduct technical (data, formulas, metrics) and editorial (spelling, grammar, formatting) review of client presentations and employee materials
Support account team members while maintaining data integrity and quality with practice management system and other applicable technology platforms
Work with carriers and account team members to implement appropriate coverage for clients
Support in the implementation and ongoing maintenance/review of Benefits Administration and Call Center engagements
Contribute to completion of reports and administrative activities for clients including Form 5500 filings, benchmarking & trend research, implementation workbooks, licensing & appointment paperwork, and summary plan descriptions and certifications
Escalate issues to senior account team members as required for resolution
Assist with employee claim issues and follow up on pending claims issues
Manage and process enrollments at the carrier level

Bilingual in Spanish required
Bachelor's degree (a plus) or equivalent experience
Life, Accident and Health Insurance License required within 6 months of hire
Customer service and interpersonal skills for dealing with different types of team members and clients
Communication skills, both written and verbal
Client service orientation and ability to respond to all communications effectively and timely
Proficient in Excel and Office 365

This position is fully on-site. 

Monday-Friday, 8:00am-5:00pm

Pay: $19.23/hr+

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to

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Job Snapshot

  • Employee Type:Full-Time
  • Location:New Braunfels, TX
  • Job Type:Customer Service
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:6/7/2023
  • Contact: Alexis Hooks (512) 795-8635
  • Pay Range: $19.23 - $20.19 Hourly
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Job Reference: JO-2305-204839