Back to Search

Customer Service Rep

Date Posted: 3/24/2023

Apply Now

Job Description

Contract: 1 year with potential for hire
Up to $23.33 an hour
Location: King of Prussia, PA
Hybrid - Onsite every Tuesday and the 1st Wednesday of every month. May be asked to work 9:30am-6pm one day per week

Our Client a Pharmaceutical Company in King of Prussia is looking for a Customer Account Rep.

Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Main Responsibilities and Accountabilities
Customer Service and Support

  • Respond to all inquiries received by Customer Support either directly from customers or via internal sources and provide timely resolution of all customer issues
  • Proactively identify and escalate any inventory risks or opportunities to ensure consistent supply for all customers
  • Continuously review inventory levels for adequate potency range offering as well as ensuring best inventory practices and proposing solutions for order management.
  • Ensure accurate pricing for all orders
  • Collaborate with Logistics and 3PL to ensure shipments are processed accurately and timely.
  • Ensure all customers have current licensure as required by each organization and state government.
  • Inventory Management - proactively ensure FIFO for all products in order fulfillment process as well as in SAP and customer facing inventory reports; Assists in inventory corrections for over shipments, short shipments or crossed shipments to ensure inventory is current on a "real time' basis
  • Work with corporate accounts in managing customer specific price changes.
  • Demonstrate and apply knowledge of enterprise resource planning (ERP) software system.
  • Responsible for new account set up by obtaining credit and license information. Forwards completed pack of information to Credit for review/approval and Data Control for customer master set up.
  • Manage shipments for Sample/Patient Programs; ensure compliance of SOPs and Sunshine Act by collaborating with product managers and contracted 3rd party patient services companies.
  • Collaborate with Customers, CAMs, Contracts and Credit Associates to resolve contract or membership -related discrepancies and propose potential measures to prevent reoccurrence.

Chargeback Processing
  • Process all direct orders for the US business
  • Process core Order to Cash transactions efficiently, accurately, within cycle time and quality guidelines. Transactions are in areas including but not limited to: Pricing, Promotions, Credit , A/R, Returns, Chargebacks, , credit memos, debits, & invoicing
  • Process all financial credits/debits related to product technical complaints, returns and pricing errors.
  • Process customer product technical complaints in SAP(ERP system), create return labels and provide
  • Research, analyze and reconcile submissions in accordance with approved guidelines as it pertains to pricing, membership eligibility and effective dates for all customers while meeting all service level timelines.
  • Process resubmitted chargeback debit & credit memos as they relate to contract pricing, membership eligibility, effective dates and product pricing. Update internal management on the status of chargeback discrepancies and assist in the development of appropriate action plans for each distributor
  • Review tracing data reports on an ad hoc basis and coordinating with customer if should be rerouted as chargebacks a
    To apply please email your resume to

Apply Now Send to a Friend

Job Snapshot

  • Employee Type:Full-Time
  • Location:King Of Prussia, PA
  • Job Type:Customer Service
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:3/24/2023
  • Contact: Catherine Russo (480) 966-0090
  • Pay Range: $20.00 - $23.33 Hourly
Get Job Alertsby Email
  • Receive alerts with new job opportunities that match your interests
  • Receive relevant communications and updates from our organization

Sign Up Now

Job Reference: JO-2303-197626