Job Description

Position Title: Customer Service Representative

• The Customer Service Department is to assist customers with repair needs. This individual is responsible to lead the customer through the repair process - collecting details about repair needs and arranging for a service call visit onsite. The role of the Customer Service Staff is a critical part of our company and must be handled with professionalism.

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Assemble repair information and create repair documentation for technicians
• Handle (10-15) inbound calls daily
• Prepare material needs and ordering materials as needed
• Follow-up with customers upon completion of service visits
• Document details of customer service visits
• Collect outstanding balances or general balances due

Requirements:

• Minimum 1 year of customer service experience
• Excellent phone skills
• Any prior experience working within Excel, Google Sheets, and Salesforce
• Clear communicator with good follow-through patience
• Good Problem Solver

Additional Information:

• Pay range: $20-$24/hr
• Schedule:  Monday - Friday / 8:00 am - 4:00 pm or 7:30 am - 3:30 pm
• Location: 100% in office - St. Louis Park, MN

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to tcollinson@ultimatestaffing.com

Job Snapshot

• Employee Type:Full-Time
• Location:Saint Louis Park, MN
• Job Type:Customer Service
• Experience:Not Specified
• Education:Not Specified
• Date Posted:3/22/2023
• Contact: Taylor Collinson (651) 688-9888
• Pay Range: $20.00 - $24.00 Hourly

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