Job Description

Ultimate Staffing is seeking professional call center representatives for a direct hire position with a bank in Bethesda, MD. Salary is $45-50k depending on experience. Parking and lunch provided. Hours are 2pm-10pm Monday - Friday - NO WEEKENDS!

***BANKING EXPERIENCE REQUIRED

Duties will include but may not be limited to:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company's new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company's customer management policies

Requirements:

• 1-3 years experience in a call center environment
• Experience in the banking industry required
• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced, depending on the role and industry
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems
• In-depth knowledge of a company's products and/or services
• Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
• The candidate selected will need to meet background check and credit check criteria

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to amazzara@ultimatestaffing.com

Job Snapshot

• Employee Type:Full-Time
• Location:Bethesda, MD
• Job Type:Banking
• Experience:Not Specified
• Education:Not Specified
• Date Posted:3/17/2023
• Contact: Anne Mazzara (301) 610-7990
• Pay Range: $45,000.00 - $50,000.00 Annually

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