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Customer Service Specialist

Date Posted: 3/17/2023

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Job Description

Ultimate Staffing is seeking strong, experienced Customer Service Specialists for a TEMP TO PERM position with our client in Montgomery County Maryland. This is a full time position with pay starting at $19 per hour and depending on experience.

Duties include, but may not be limited to:

  • Provide excellent customer service
  • Open and maintain customer accounts by recording account information
  • Keep records of customer interactions, process customer accounts and file documents
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Answer phone and email inquiries after the sales process has been completed
  • Follow up with clients as necessary to ensure complete customer satisfaction
  • Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Proven customer service skills
  • Excellent communication, written and verbal
  • Accurate data entry skills
  • Strong team player

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Gaithersburg, MD
  • Job Type:Customer Service
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:3/17/2023
  • Contact: Anne Mazzara (301) 610-7990
  • Pay Range: $19.00 - $23.00 Hourly
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Job Reference: JO-2303-196768