Job Description

As a Customer Service Representative you will serve as a primary customer contact and deliver Stellar customer care through accurate order entry, problem resolution and organizational support. You will also be responsible for maintaining customer accounts, coordinating communication between the customer, Sales Team, Supply Chain Team and other internal staff, to maintain a high level of customer satisfaction.

How will you impact our organization as an Customer Service Representative on a daily basis?

Confirm weekly customer orders.
Promote new and existing products to customers.
Provide price quotes on products.
Maintain customer accounts and resolve customer issues.
Coordinate communication between the customer, Sales Team, and other internal staff to maintain a high level of customer satisfaction.

Perform other duties such as:

• Invoicing
• Process credit card orders
• Obtain proof of delivery
• Sort and distribute incoming mail
• Review and prepare outgoing mail
• File invoices

Required Skills and Qualifications:

• A minimum of three years experience in a non-retail customer service environment.
• High School Diploma or GED required; Associates or Bachelor's degree preferred.
• Experience in a business to business account support and distribution role strongly preferred.
• Must be bilingual in English and Spanish.
• Knowledge/experience with Imports/Exports, DFAR, & ITAR is a plus.
• Ability to effectively prioritize and manage multiple tasks.
• Ability to identify the needs and preferences of assigned customers and to coordinate with internal support functions to meet customer needs.
• Ability to successfully research and resolve customer issues in an accurate, thorough and timely matter with minimal assistance.
• Ability to travel for training and relationship-building (10%).

Compensation Range for this role: $24.00 - $28.00

All compensation offers are based on skill set and experience of the applicant as relevant to the role.
 

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to vdownton@ultimatestaffing.com

Job Snapshot

• Employee Type:Full-Time
• Location:Santa Fe Springs, CA
• Job Type:Customer Service
• Experience:Not Specified
• Education:Not Specified
• Date Posted:3/16/2023
• Contact: Vanessa Downton (562) 483-2650
• Pay Range: $23.00 - $28.00 Annually

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