Schedule: M-F 8-hour shift - around 8:00am- 4:30 pm
Location: 100% In-Office
Type: Direct hire
Paid vacations and holidays
Health insurance (medical and dental)
Life and AD&D insurance
Short and long term disability insurance
Health Savings Account
401(k) plan with match
Receives orders by phone, e-mail and EDI.
Processes orders and quotes, enters into computer and follows production and dropship guidelines.
Verifies pricing, discounts, billing and shipping addresses, credit status, and informs customers of any problems.
Notifies customers of product backorders and anticipates availability.
Prioritize work and manage workload to ensure all orders are processed on time.
Processes customer returns. Determines nature and reason for return and assesses whether product is returnable.
Corrects and reships correct items and documents transaction.
Manages all communication with customers and internal departments.
Resolves questions, requests, and problems promptly and courteously.
Keeps customers informed of company policies, procedures, and status of their orders and accounts.
Coordinates with the Accounting Department regarding customer credit status.
Minimum 1- 2+ years of B2B customer service/ order entry experience.
Enthusiastic and confident communicator with a great phone presence and active listening skills.
Exceptional technical problem-solving skills
Demonstrated ability to make quick decisions in an environment where there are multiple priorities and requests.
Self-starter, self-motivated and consistently performs at a high level.
Excellent team player with a positive attitude and willingness to go the extra mile!
Excellent organizational and time management skills
Business math proficiency for purposes of pricing, margin analysis, and quotations.
High level of proficiency in Outlook, Excel, Microsoft Office. CRM and ERP experience a definite plus.
Previous experience with Sage 100 or comparable ERP system is preferred but not required.
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to firstname.lastname@example.org
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