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Patient Care Coordinator

Date Posted: 1/25/2023

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Job Description

Advanced Imaging Patient Care Coordinator

Specifically looking for someone who has experience scheduling for an Imaging department/team/group.

Position will be an onsite role.
Resource will be heavily Focused on Scheduling for the Imaging Department
Client is looking for someone with imaging scheduling experience vs general or other specialized scheduling experience.

Position Summary:
Acts as liaison for the patient, family, referring physician, and Department of Imaging Services during the entire Imaging process. Duties include: Reception and registration, patient and family education, ensuring appropriate pre-authorizations and referrals are obtained, schedules and communicates additional procedures based on outcomes, captures data and reports to appropriate venues.

Unified by the core purpose of creating a healthier community one person at a time, the members of the Imaging Services Department commit themselves to sustaining a culture focused on achieving optimal patient outcomes. Each employee is obligated to deliver highly reliable care while adhering to all National Patient Safety Goals. This occurs within a learning environment that is supportive and just, where each employee is valued for their contribution to the collective safety of patients, staff, and visitors. Of equal importance is each employee's commitment to the value of teamwork in order to promote a unified and spirited workplace.

Essential Functions:
Optimizes facility and professional duties necessary to support Imaging Services Department for all services provided.

Acts as the point of contact for Imaging patients, their family, referring physicians, and the Imaging Services department. Provides patient education pertaining to the appropriate studies scheduled. Schedules patients in all modalities as appropriate and makes updates as necessary. Reviews schedule with operational team to communicate changes as needed.

Ensures lab/diagnostics/anesthesia/bloodwork that is needed is communicated.

Communicates with physician offices and or the patient to obtain physician order, to include appropriate procedure and diagnosis codes that ensures patient schedules are accurate.

Obtains referrals for advanced imaging studies/procedures, as well as assist with education of payers. Obtains letters of medical necessity communicating with patient and referring physicians as needed.

Places, receives and screens telephone calls; determines nature of call and provides general information, referring more complex calls to other team members as necessary.

Quality/Customer Service
Develops effective working relationships with customers, co-workers, and physicians and ensures that all customers receive exemplary service.

Displays a commitment to the value of teamwork by building strong relationships with patients, families, co-workers and the surrounding community by being cooperative and collaborative in the performance of duties, promoting a unified and spirited workplace.

Demonstrates empathy and understanding of patient/customer concerns by listening carefully and responding appropriately.
Exceed patient/customer needs by anticipating, identifying and responding to such needs promptly and in a caring and courteous manner.

Focuses on what can be done to improve situations for patient and other customers.
Keep patients and customers informed, explains delays, and provides clear and concise information.

Maintains patient confidentiality; respects the privacy and needs of all patients; continually demonstrates actions that indicate an understanding of the Patient's Rights and HIPPA Laws and Regulations.

Recognizes everyone, including patients, visitors, and co-workers as custom
To apply please email your resume to

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Baltimore, MD
  • Job Type:Health Care
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:1/25/2023
  • Contact: Olivia Zubiate (949) 620-4004
  • Pay Range: $20.00 - $23.00 Hourly
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Job Reference: JO-2301-190364