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Call Center Representative

Date Posted: 11/30/2022

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Job Description

CALL CENTER REPRESENTATIVE
LOCATION:
Manchester, NH (onsite)
HOURS: 8am - 5pm (Monday - Friday)
PAY: $18.00 - $22.00 DOE

RESPONSIBILITIES:

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
  • Utilizing software, databases, scripts, and tools appropriately
  • Making sales or recommendations for products or services that may better suit client needs

QUALIFICATIONS:
  • High school diploma or equivalent
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
  • Proficiency with computers, especially with CRM software, and strong typing skills
  • Adaptability and accountability


We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to ajasurda@ultimatestaffing.com

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Job Snapshot

  • Employee Type:Full-Time
  • Location:Manchester, NH
  • Job Type:Customer Service
  • Experience:Not Specified
  • Education:Not Specified
  • Date Posted:11/30/2022
  • Contact: Andrew Jasurda (603) 577-9960
  • Pay Range: $18.00 - $22.00 Hourly
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Job Reference: JO-2211-184729