Job Description

Join Our Team as a Customer Service & Warranty Support Specialist!

Are you a motivated individual with a passion for customer service and a desire to grow within a dynamic industry? Do you thrive in a fast-paced, team-oriented environment? If so, we want you to join our team as a Customer Service & Warranty Support Specialist!

Job Title: Customer Service & Warranty Support Specialist

Location: St. Louis, MO

Schedule: Mon - Fri, 8:30 AM - 5:00 PM (Possible shift to 7:00 AM - 3:30 PM based on department needs)

Job Status: Temp to Hire

Pay Rate: $18- $22/hr based on experience

Why You'll Love Working With Us:

Competitive Compensation: Enjoy a competitive base pay and bonus program.

Generous Benefits Package: Includes four weeks of PTO and more.

Growth Opportunities: We value growth, development, and internal promotion.

Company Celebrations: Be a part of our vibrant company culture with regular celebrations.

Key Responsibilities:

• Exceptional Customer Service: Handle all inbound calls and emails with professionalism and care.
• Documentation: Prepare and maintain accurate records for claims and troubleshooting.
• Scheduling and Follow-Up: Schedule technicians for warranty repairs and consistently follow up on open issues.
• Order Processing: Manage orders, changes, and returns according to established procedures.
• Continuous Improvement: Provide feedback on service failures and recommend improvements to enhance the customer experience.
• Product Knowledge: Maintain a thorough understanding of products and communicate effectively with customers, technicians, and team members.

What We're Looking For:

• Education: High School Diploma or GED.
• Experience: Minimum of 2 years in a customer service role.
• Skills: Proficiency in MS Office (Word, Excel, Outlook), CRM software, and ERP systems.
• Attributes: Positive attitude, strong teamwork, and excellent communication skills.

As a Customer Service & Warranty Support Specialist, You'll:

• Provide exceptional service for all inbound calls and emails.
• Prepare documentation for claims and troubleshooting.
• Maintain accurate records for processing claims.
• Schedule technicians for warranty repairs and follow up on open issues.
• Correspond with customers and process orders/changes/returns.
• Provide feedback on service failures and customer complaints.
• Recommend improvements in products and services to enhance the customer experience.

Qualifications:

• High School Diploma or equivalent.
• Minimum of 2 years of customer service experience.
• Proficiency in MS Office (Word, Excel, Outlook).
• Prior experience with ERP is preferred.
• Ability to thrive in a fast-paced, team-oriented environment.

If you're ready to take on a challenging and rewarding role that will allow you to make a significant impact on our customers' experiences, we want to hear from you! Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

To apply please email your resume to ccarr@ultimatestaffing.com

Job Snapshot

• Employee Type:Full-Time
• Location:St. Louis, MO
• Job Type:Customer Service
• Experience:1-2 years
• Education:None
• Date Posted:8/1/2024
• Contact: Cyndi Carr (314) 789-2626
• Pay Range: $18.00 - $22.00 Hourly

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